Payment Cancellation and Refund

MODE OF PAYMENT

To process any financial transactions, we may use third-party electronic payment processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle Account deposits and withdrawals from your account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of conflict between these Agreements and the ESP's terms and conditions, these Agreements shall prevail.

The following payment options are available on the Website:

i. Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks;

ii. Visa & Master Card Debit cards;

iii. Netbanking / Direct Debit payments from select banks in India. A list of available options will be made available at the time of ‘checkout’.

iv. Cheque payment.

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card / Amex, the User will required to submit his/her 16-digit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of Instaskills Services Private Limited. The User is further aware that in case of third party statements, including bank and credit card statements, the merchant name may appear in an abbreviated format, and the Company has no control over the same.

Cancellation and refund of Order before Dispatch

User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.

The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has already been charged for the purchase and User's order is cancelled, the Company shall immediately issue a credit to User's credit/ debit/ cash card account for the amount of the charge.

User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by logging a call at 079 2656 1112.

The user will receive a confirmation of dispatch on their email registered with us. The order cannot be cancelled once this email has been delivered to the users inbox.

All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

Replacement / Refund of order due to defect / Delay on delivery

In case the Product is found having certain defect(s) upon delivery of the same, or the product has been delivered later than the date mentioned on order, the User can request for replacement of the product or refund of the amount of the product. In case of any physical damage to the product or delay in delivery of the product, the user must request for any of the above mentioned remedies within 24 hours of delivery. In case of any discrepancies in the content of the product, such as printing errors or missing pages, then the customer must request for remedy within 72 hours of delivery. The request can be made by logging a call at 079 2656 1112.